FAQs

Can you do the designs for us?

Yes, we do. Our team of professionals has rich experience in creating custom packaging boxes for handicrafts. We can manufacture products exactly to your needs. With our own designers in a strong R&D team, we excel at turning your ideas or drawings into customized products.

We typically provide quotations within 24 hours of receiving your inquiry. For urgent requests, please call us directly at +86 17605069246.

 

Regarding samples:

For standard, low-value products, we provide free samples, freight collect.

For high-value or custom samples, a nominal fee is required, also with freight collect.

 

Please note that all sample and freight costs will be reimbursed after a confirmed order is placed. Feel free to email us for further details.

Your sample will be prepared within 7-15 days. Once ready, we will send it via express shipping. For the freight, you can choose to use your own courier account or prepay it to us.

For future production orders, please note that the lead time is influenced by order quantity and seasonal demand. To ensure timely delivery, we advise you to start the conversation with us 30-60 days before you need the products to arrive at your destination.

Lex Hardware takes full responsibility for every step of the process — from product manufacturing to import logistics. This includes handling customs clearance, delivery duties, shipping fees, ocean freight, and insurance procedures.

We are fully committed to maintaining the highest quality standards, with zero tolerance for defects.  We value your feedback and use it to continuously improve our production and inspection systems to achieve error-free results.

Our company maintains confidentiality agreements with multiple partner factories and works closely with experienced legal professionals in China who manage all contractual matters. We also have strong connections with DHS and CBP, ensuring that no trademark-infringing or counterfeit products are imported. 

Nevertheless, we strongly encourage our clients to secure their own intellectual property rights for maximum protection. Obtaining a patent safeguards your copyrights, trademarks, and industrial designs—guaranteeing that your product cannot be copied or reproduced anywhere in the world.

Stainless Steel
Why stainless steel is “stainless”？

Stainless steel is “stainless” because the chromium in it forms a thin, invisible protective layer that blocks oxygen and moisture, preventing rust and allowing the surface to self-heal when scratched.

Some types are, some are not. Austenitic steels (like 304/316) are generally non-magnetic, while ferritic and martensitic steels (like 400 series) are magnetic.

Stainless steel is made up of some of the most common and basic elements found in the earth: iron ore, silicon, nickel, chromium, carbon, manganese, and nitrogen. 

There is no single “medical-grade” stainless steel. Instead, surgical stainless steel is a general term for stainless steel grades commonly used in medical facilities. The most widely used grades are austenitic 304 and 316 stainless steel.

304 stainless steel is globally recognized as one of the most suitable materials for manufacturing medical devices across a wide range of applications.
316 stainless steel offers enhanced resistance to chloride corrosion благодаря the addition of molybdenum, making it ideal for more corrosive or acidic environments. Although more expensive, 316 is often worth the additional cost where higher corrosion resistance is required.

Can stainless steel be painted?

Yes, stainless steel can be painted, but proper surface preparation is essential for good adhesion and long-lasting results. Because stainless steel has a smooth, corrosion-resistant surface, paint will not bond well without treatment. The surface should first be thoroughly cleaned to remove oil, grease, and contaminants, then lightly roughened by sanding or abrasive blasting. Applying a suitable metal primer—such as an epoxy or etch primer—helps the paint adhere and improves durability. With the right preparation, painted stainless steel can maintain both its appearance and corrosion resistance in many applications.